Sample Bar Essay Question - How to Answer a Sample Bar Essay Question

Sample Bar Essay Question - How to Answer a Sample Bar Essay QuestionIn order to answer a sample bar essay question correctly, the applicant should consider the topic of the essay. The type of the question is usually the first consideration. It is easy to overlook this important aspect if you are not prepared for it.Regardless of whether you think it is appropriate to do so, you should begin by thinking about your personal opinions and background. Do you want to write about something that people want to read? Or would you prefer to write about something that will be informative and interesting?The second consideration is your research capabilities. You must have strong research capabilities if you want to be successful in answering sample bar essay questions. If you only know a little bit about the topic and are not sure how to answer the questions, it is not going to be productive for you.After you have made a decision, it is time to write. The best place to start is with an outline . Make sure that you keep your paper organized by keeping all of the necessary information at the top of the paper. It is also important to make sure that your essay can be completed in five minutes or less.After you have an outline of your paper ready, the next step is to prepare for sample bar essay questions. You can do this on your own or you can hire a professional who has experience writing sample bar essay questions. Either way, make sure that you check to see if there are any sample questions on their website or they provide you with access to the Internet.During your preparation, you will want to study up on some of the common sample bar essay questions. Many questions center around what a company can learn from the applicant's experiences. There are also questions that may require you to give examples of how a particular person handled a situation.When you have decided on the format of your bar essay question, you have found a sample essay to answer. If you are still havin g problems, don't worry.

The Watergate Scandal

Introduction The Watergate is one of the most famous scandals ever witnessed in the world. It occurred in the United States of America in the 1970’s, leaving traces that have formed part of the America’s history. It is an event that is known to have effected into great political and social changes in the United States of America.Advertising We will write a custom research paper sample on The Watergate Scandal specifically for you for only $16.05 $11/page Learn More It is termed as Watergate since its initiation involved a break-in to the Democratic national committee headquarters situated Watergate complex, in Washington D.C. At the same time, it was referred to as a scandal since it involved a long sequence of events following one another, i.e., starting with a simple attack but leading to very pronounced consequences, both to the involved individuals and the general public (Anderson 43). The scandal was characterized by very extreme cases of corruption, the break in, influence of mass media across the country, a prominent cover up involving major government official, and finally led to a first incidence where a president resigned before completing his term (Kaplan, 336). The investigations to this scandal revealed the involvement of prominent government officials in the whole affair, which deemed them untrustworthy as leaders of such a nation. There were many reasons behind the occurrence of the scandal, some of which have never been established, since the investigations could not come up with the main reason for the occurrence of the great scandal that caused a great concern throughout the nation. The scandal had very impetuous impacts on the involved parties, i.e., the five burglars were arrested, many officials in the president’s office were forced to resign after great trials in court and convictions, the mass media influenced the public in major ways, including producing contradicting information about t he whole issue. The scandal would be concluded to have its roots in the political rivalries, as a result of the ongoing campaigns by then. The campaigns are revealed to have had a lot of financial frauds at the period, which majorly involved the government officials. The burglars were considered to have been paid, and the payments were connected to mire finance that had been used by the election committee in the 1972, for the purpose of re-electing the president by the FBI. In an investigation carried out by the Senate Watergate committee revealed that the offices of President Nickson had a tape recording structure, which he used to record conversations. Additionally, the former office staff testified the then operating staff, this serving as evidence that all of them were involved in the scandal in one way or the other.Advertising Looking for research paper on history? Let's see if we can help you! Get your first paper with 15% OFF Learn More The revelations of the ta pes form the presidents office led to several convictions of the involved individuals including Richard Nickson the president. The scandal saw the president resign when he was summoned by the House of Representatives, almost leading to his conviction. The sequence of events that characterized the scandal were very dramastic, and whose way was paved by a break-in event, whose background was a corrupt government institution (Anderson, 79). Impact of corruption in the government institution The government institution by then was under the President, Richard Nickson, Having risen to power with not much opposition from his rivals. The cases of corruption were rampant during the election time, as evidenced by the money that the burglars had at the time of their arrest. The police found them with notes which had serial numbers that were following each other, showing that they must have come from the same bank and at the same time, the conclusion being that the money must have been given to them form a common source. During the elections, there had been well wisher groups and individuals who had chosen to give their funds to the election committee, for the purpose of re-electing the president (Kuper 15). The investigations that were conducted provided clear evidence, by revealing some of the government officials that were convicted under the cases of corruption. Jim McCord, who was among the arrested burglars during the break-in’s Saturday night, was a Securicor at the President’s re-election committee. The committee had been set up to oversee the re-election of the president. A diary that contained the phone number of Horward Hunt and Gordon Liddy was found by the investigation committee. The two held the positions of an intelligence government officer and a member of the white house plumbers respectively. These were positions that implied that a surreptitious panel of operatives was working for the white house. The investigations revealed the two as th e masterminds behind the initial break-in at the office of the Democratic national committee. The investigating committee revealed that according to the findings, there had been a large team that had been paid in order to spy the Democratic Party. Further evidence was provided by a cashier’s cheque that was included in a suspected burglar’s account, which showed a clear mark specifically inscribed for the purpose of the re-election campaigns; indeed, such evidence was very vital since it provided some clear information on one of the most un-anticipated Watergate scandal facts. The conclusion made by the investigation committee was that their campaigns for the Nick son’s re-election involved activities that were funded through channels that were illegal. This was revealed as the reason why the president had won the elections with a greater margin than had been expected (Kaplan 227)Advertising We will write a custom research paper sample on The Watergate Scan dal specifically for you for only $16.05 $11/page Learn More The corruption cases involved also other big officials in the government institution, including the attorney general Mitchell in 1973. The evidence provided by the recorded tapes that Nickson made it clear that even the president himself and all his officials were either directly or indirectly involved in the fraud cases. The evidence of a missing tape which had contained the information on the dealings of the planned break-in made it clear that all were involved since his secretary gave a false fact concerning it loss. The corruption evidence would also be considered pronounced in the fact that even if Nickson was convicted in so many cases, he was the only conspirator In the Watergate scandal who went away without being imprisoned, though being the greatest image in the whole issue (Kuper 27). The corruption has very pronounced consequences, both at individual level as well as at the public level . The figures that were the key players in the cases faced trial, conviction and imprisonment, including the arrested burglars, and except for President Nickson. Additionally, the major effect of the corruption in the government institution was the famous great in which was the key start of the Watergate scandal. Herein discussed, which happened at the Democratic office at Watergate complex. More to that , corruption is responsible for all the schemes that had been laid down by the conspiracy team to spy the Democratic party , a plan that lead to the break-in. The cases involved the entire government official, and as a result, there was a wide-spread mistrust by the public on the existing governance structure. This led to most of them resigning, including the president himself, Richard Nickson as another took over from him. Furthermore, the corruption cases were the root causes of every scandalous event that was experienced in the country, majorly termed as the Watergate scandal. Th e scandal had a very great influence on the media stations, which were working hard in order to reveal to the general public on the proceedings of the sequential events, including revealing the information on the recorded tapes at the office of the then President, Richard Nickson.Advertising Looking for research paper on history? Let's see if we can help you! Get your first paper with 15% OFF Learn More The negative part of the media is that different stations reported the same information but the facts were contradicting. Those that provided the public with the correct information also exaggerated, thus completely ruining the image of the government institution. The ultimate result was the resignation of the president plus some of the prominent officials, and finally the vice-president become the president, ultimately forming a new government (Kuper 52). The Watergate break-in The break in served as a key element to the great scandal. The event was witnessed at the Democratic National committee office suite which was situated at the Watergate Complex. The earlier investigations to these events revealed the scandal as an attempted burglary, but were later revealed as a plotted conspiracy and an action intended to violate the federal wiretapping laws, since the burglars were reported to have been planning that for a whole week. Five men were found at the complex, where they had gone to fix their bugs after taking their time to scheme the break in. Careful investigations revealed that the relationship of the men to the white house was so close, there fore were out to spy on the republicans rivals under their leadership. The whole incidence was related to political rivalries among the campaigners for president, since Richard Nickson at the time was the present president, who had risen into the position without much opposition, since his most of the contesters in the campaigns had easily stepped down, while others were not favored by circumstances (Kaplan, 336). The breaks-in victims were arrested in the night of their activity at the Watergate complex. They included Virgilio Gonzà ¡lez, Bernard Barker, James W. McCord, Jr., Eugenio Martinez, and Frank Sturgis. The security guard called wills had witnessed their actions and called the police for the subsequent arrest. After careful investigations, in January, 1973, they were all tried in court and convicted. The convictions were concluded to have a direct or indirect relationship with the CREEP, the 1972 re-election committee for the president, Richard Nickson. In addition, â€Å"the trial judge, John J. Sirica, suspected a conspiracy involving higher-echelon government officials† (Kaplan, 336). On the other hand the break-in evidence was provided by Mc cord wrote a letter to judge Sirica revealing that he was under political pressure. He pleaded guilty and at the same time implicated high administration officials. He explained the case of their former activities, emphasizing the role of the attorney general in the scandal. The evidence assisted in accelerating the scandalous issue into a political scandal; indeed, the break in burglars are said to have has an intention to collect some information from the office of the democrats, of which the main reason for the action has never been clearly understood (Kaplan, 336). Nixon’s role in the break-in The Watergate scandal centers on Nickson, the then president of the United States, when it occurred. He was the key layer in the sequence of all the scandalous activities that took place in the 1970’s. The break-in herein discussed was as a result of a plotted conspiracy by the then government institution, which was conducted by five burglars. The evidence of the investigations by the senate committee revealed that the money they had during the break-in night proved that they must have been paid to carry out a spy on the Democratic Party. Their convictions at the court of law were concluded to relate to the earlier presidential campaigns that had seen Nickson win the election un-opposed, becoming the president to the country. The cheques had marks that were a clear indication that the group had an illegal funding system. After the arrest of the burglars, the president realized what had happened during the break in. he played the main role in the cover up, initiated by the government officials as a way to protect them from facing the consequences of their deeds. Nickson’s office is believed to have had a very powerful tape-recording system, which had many tapes recorded on the planned conspiracy. When the investigation committee demanded the tapes from him, he denied having them, and his secretary he summoned not to give them to anyone. The secretary ended up hiding the one that would provide clear evidence concerning the scandal even after the president surrendered the rest. Subjectively, Nickson was aware of the entire plan, the reason for him taking part in the cover-up together with his officials. Furthermore, he must have been aware of the marked notes that were in use by his election committee, thus covering up would protect him and hence, he ended up playing a major role in the Watergate scandal (Norton, et al., 67). Government investigations of the break-in and the â€Å"cover up† The cover up by some of the government officials needed a serious unraveling, hen ce calling for investigation by the government. The investigation started immediately after the burglars’ arrests on the break-in night. The investigation entailed searches conducted in the hotel rooms that had been occupied by the burglars in the Watergate hotel in order to get a clear evidence of the on-going problem. However, an immediate cover up was initiated by the involved officials in the government, where Nickson the president denied either being aware of the planned scandal or knowing the arrested burglars which was a lie. The investigation revealed one of the burglars as a GOP security aid (Trachtman, 160). The attorney general to the election team also denied knowing the issue as well as the arrested burglars, though, being the leader in the re-election team, it was expected that he must have been aware of even how the marked notes with the burglars got out of office. The earmarked notes as earlier discussed were found in a burglars account and further evidence re vealed more accounts with the same kind of notes. This evidence showed that they had been using the money to cater for their expenses, in the previous months before the arrest. The conclusions made by the investigation team were that the team had been using illegal funding systems, which saw the defeat of all other contesters, and Nickson winning with a very big gap. The investigations also entailed the committee demanding the tapes that had been recorded in the president’s office to provide evidence for the conversations that had taken place. The cover up was evidenced by the president’s refusal to surrender the tapes to the House of Representatives. However, the investigating team later accessed the tapes that could not provide clear evidence to the main objective of the scandal. The scandal was a sequence of the break-in, the cover up and the investigations, all leading to the change in the government (Norton, et al, 69). Effects of campaign financing and subsequent changes Campaigns financing was the order of the day during the campaigns leading to election of the government officials. The evidence is provided by the fact that Nickson had formed an election committee that organized the funding plans. Form the amounts that were got in the burglary accounts, it is true that a lot of money was used during such periods. Several donors are said to have funded the campaigns even through illegal funding systems. There are major effects of the campaigns that were financed. First, the rampant cases of corruption that were experienced through the funding system were as a result of the campaigns financing. Secondly, it is said that Nickson had borrowed a lot of money to finance the activities, and ultimately led to enmity due to him never refunding the borrowed amount (Kaplan 490). On the other hand, financing the campaigns leads to the public being influenced to elect the poor leaders instead of what they would have preferred, simply because they have been lured using money. The subsequent changes that occurred were that Nickson was forced to resign as a president, and his office was taken over by his vice-president Gerald Ford, who issued a pardon to the former president. The government officials who had been involved were also forced to resign and were convicted by the court of law (Norton, et al, 78). The American media played a significant role in the process of extrication of the Watergate scandal; for instance, all the reporters from the Washington D.C and the New York times were very busy investigating the US political aspects with an intention of exposing the scandal. There have been various assumptions put forward concerning the burglary at the Democratic National Committee office, but there has not been the evidence for the main aim as had been set by the conspirators. The media revealed to the public all over the world that the arrested men had been after some form of information, though their plans were not accomplish ed. Through the media, there are evidences that the Watergate scandal was accompanied by aspects of falsehood, misrepresentation, underground pacts, and smear campaigns in political field. However, the media today is known to have redefined the position of the media in the world political affairs since they were involved in ill framing the Watergate scandal chapter of the history of America (White 7). Conclusion In conclusion, the Watergate scandal is one of the most prominent incidences globally. It was sequence of events that were termed as the scandal, ultimately leading to humiliation of political leaders and subsequent changes in the government. The break-in event was a prior planned centrally to the attempted cover up by the government officials. Financing of campaigns impacted negatively in the political realm, therefore, it was considered as a poor way of electing the appropriate leaders in a nation. The American’s have always remembered the scandal, taking caution to prevent a future repetition of the same (White 8). Works Cited Anderson, Dale. Watergate: Scandal in the White House. Minneapolis: Compass Point Books. 2006. Kaplan, Joseph. SAT Subject Test: U.S. History 2009-2010 Edition. Kaplan sat subject tests us history. NY: Kaplan Publishing. 2010. Kuper, Jessica. Political science and political theory. Social science lexicons. NY: Routledge publishers. 1987. Norton, Mary B. et al. A people and a nation: a history of the United States Since 1865. Volume 2. OH: Cengage Learning. 2009. Trachtman, Glaspie, Michael. The Supremes’ Greatest Hits, Revised Updated Edition. NY: Sterling Publishing Company Inc. 2009. White, Theodore. Breach of faith: the fall of Richard Nixon. London: Reader’s Digest Press. 1975. This research paper on The Watergate Scandal was written and submitted by user Emerald Eagle to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

buy custom New Health-Related Nonprofit Organization essay

buy custom New Health-Related Nonprofit Organization essay The consequences of aging are paramount as the elderly are usually prone to illness due to poor health. The clinical preventive services are critical to the elderly as they take advantage to in the practicing of their health behaviors. They prefer to engage with friends and family members so that they can remain healthy and reduce the costs, which are incurred in relation to health, in addition to living independently. The component that is essential in keeping the elderly healthy is the prevention of chronic diseases, and the reduction of complications that are associated with it. It has been estimated that more than 80% of older people usually have chronic conditions with about 50% having two conditions. The infectious diseases are common among older people coupled with injuries, which have taken disproportionate toll. The clinic aims at the identification of preventive measures and reduction strategies of diseases risks and injury with the application of intervention that are effective (Chronic Disease Prevention and Health Promotion, 2011). The population of the American elderly is predicted to double by the year 2030 for those aged 65 and above and increase to about 77 million. This increase has far-reaching implications for the national health care system. This is attributed to the unprecedented demand for the effective provision of quality health care and other elderly related services. Efforts by the public health in promotion of health and the functional independence are the critical strategies that are used in enhancing the health condition of the elderly. A large percentage of elderly people dying due to illness and injury related diseases, which are preventable. This occurs due lack of proper care, which accelerates the deaths emanating form preventable diseases. Elder people are more susceptible to chronic diseases, and this calls for proper care and monitoring of the daily measures. Heart disease has the highest percentage of death - 28.2%, followed by cancer with 22.2%. If proper care is provided, the number of these deaths could reduce dramatically, as this gets accelerated by poor eating habits. Causes of Deaths among the US Older People above 65 Years of Age Fig. 1 (Chronic Disease Prevention and Health Promotion, 2011) Unintentional deaths due to injury and influenza have percentages of 2.2 and 2.6 respectively, and these can be minimized through the application of measures that reduce the risks involved. Therefore, the probability of providing the elderly with a service to take care of their health problems is effective as this will be the best opportunity (Self Help, 2012). Mission, Vision and Objective of Home-Health Care Organization The mission of Home-Health Care organization is the provision of health care and the enhancement of communities in the identification and implementation of effective policies, strategies and programs that promote and protect the health of older adults and the community at large. The vision of Home-Health Care organization will be to offer home-based medical care to the older population, and promotion of their health behaviors in the improvement of their health status. This involves the approaches to environmental and policies to enhance their health choices, as this population needs to be cared for due to their susceptibility to chronic diseases. An appropriate health care system is not dependent of the presence of a hospital, which in essence does not provide an acute care in relation to the present environmental conditions. The concerns of Home-Health Care are the provision of quality care with the specialization of the services and emergency treatments to the elderly who prefer to stay at home. These are the factors, which have adversely impacted the health of elderly, and Home-Heath Care organization will be concerned with health issues of the older people as they feel isolated from the larger population. Home-Health Care will review the health issues and will make sure that needs are met within the shortest time to their satisfaction (Professional Business PlanWriters, 2012). The objectives of Home-Health Care organization are to promote healthy lifestyle behavior in an effort to improve the health of older people, as most of them are willing to stay home and continue with regular at home activities. Home-Health Care will provide approaches which will involve daily physical exercise at home. It will also promote healthy behavior, an example of which is to stop smoking for elderly smokers. Home-Health Care will oversee an increase in the use of health services to ensure that the elderly are up-to-date with their recommendations of immunizations and promotion of screening for diseases like cancer, and the adaptation of the preventive services to improve their health. The organization will be responsible for addressing the cognitive impairment of the elderly as it affects the health and care that presents key financial challenge. Issues related to the mental health of the elderly will be addressed. This ensures the development of policies that will be community based in the screaming and providing treatment for them. Additionally, the organization will provide education that is centered on planning of illness perceived to be serious, which will include the provision of key areas to planning for care of serious illness that requires advanced care. The organization will help in the provision of affordable health care for the elderly, while providing a comfortable environment, as the patients will be treated at the comfort of their houses and in the company of loved ones. Home-Health Care has aimed at obtaining initial funding for the organization facility project through private funding charities and government fund support, and to collect the additional financial support through fund raising at community level. Provide information in relation to nutritious food for the elderly persons, and educating on ways to adapt a healthy eating lifestyle that will enhance their healthy aging. Promote growth of Home-Health Care organization to become the leading facility in providing home based health care to the elderly in the region over a period of five years. Programs and Services Home-Health Care will be an organization responsible in the provision of home based health care services to older people. This is because the elderly are the most vulnerable to chronic diseases and injuries. The organization will also oversee the enhancement of effective strategies, policies and programs in an effort to promote the health of the elderly in the society through community health awareness and understanding of the determinants of healthy aging and intervention. The organization will create an environment and policy that will aim to promote healthy aging series. This online initiative will help communities in interactive issues, which will strengthen their ability in promotion of healthy aging. Provision of data of user friendly online for the public health and professional providing aging services, and the general public that will use tools for examining the different health issues of the older people. This will help the state in the region to focus on the core indicators associated with mental health of older people with evidence-based programs. These programs will be used in addressing the health issues of older people to the community. The organization will promote the preventive services to the community and other clinical partnerships in the identification of the core sets of recommendations to preventive services. This will in turn provide evidence and information that will be used in monitoring their application and descriptive measures to help in the delivery. Home-Health Care organization will improve the care for the older people through the provision and response to vulnerable adults in cases of emergences or disasters. This will result in resource guides for local and territorial geographic areas. This will enhance provision of information that will guide the identification and protection of people with chronic diseases that increase vulnerability at times of disasters. In an effort to promote its beginnings, the organization will integrate the health service providers to enhance the far-reaching promotion of quality health and disease prevention for the elderly. This will be done through research, health tracking and prevention to reach out the service in all networks. This will educate health professionals on issues related to an advanced care planning. The organization will monitor the promotion and preservation of the quality related health issues for the life of older people home based health care. This will have an impact in the implementation of illnesses, which are achieved through collaborations regionally. This will prove the effectiveness of preventive measures usage promoting the delivery of preventive services to older people in the society. The oranization will promote the assessment and monitoring of the cognitive impairment effects up to the regional level in support of the development of new survey queries of behavioral risks. This will be associated with cognitive impairment. Also it will help the policy makers in the important issues of addressing the impairment as a health issue. Home-Health Care will educate older people regarding the problems related to the lack of exercises. Some diseases become eminent due to the lack of proper exercises, so there is a potential solution to educate the elders on various ways to keep fit. The professionals nursing services of Home-Health Care will monitor the health progress of the elderly and the provision of recommendation and medication to the health needs in the management of health issues of the elderly. The recommendations will thus be communicated to the family members to keep track of the requirements in management of the elderly illness and prevention. The organization is determined to oversee the provision of reliable passages throughout the road network, which enhances walking of elderly people comfortably to avoid injuries caused by falls. The rate of accidents will be reduces as the passage is secure from vehicles. This is due to old age problems of arthritis, vision and the poor balance that make it difficult getting around. This pedestrian safety initiative will make the shopping of elderly and exercise expeditions safer and easier. The comprehensive approach to decrease incidents that are related to falls will be through assessing the hazards related to homes which are eminent, counseling of family members and patients on various ways to avoid injuries related to fall, and giving lessons that enhance muscle strength buildups and balancing for the elderly people. The Market Analysis According to statistics, it is estimated that the population of the older people that are above age of 65 years will increase two folds to 77 million. In addition, it is estimated that the deaths due to chronic diseases account for 6 people for every ten deaths, which totals to 17 million deaths per year. This can be reduced through proper health care services. The vulnerability to risks will see the need for health care due to problems related to illness, and medical services and counseling, in order to adopt a healthy aging (Chronic Disease Prevention and Health Promotion, 2011). These age groups are seen to be more susceptible to common and chronic diseases and thus Home-Health Care will provide health services in a cost-effective way. The needs of health care will increase as the elderly population increases, and the family members will try to provide an alternative to regular health services for the elderly, like nursing homes (Nolo, 2011). This is due to the increase in the exp enses associated with medical care and the economic situations. Competition The U.S. has about 3400 centers with an approximate of 0.5 million people, which are usually modeled as not-for-profit structures and 78% belong to this category. The majority of these facilities are controlled by the large organization as home care agencies with skilled nursing facilities, hospitals or senior association. The medical mode is the main competitor as it is based on the medical treatment for its members coupled with physical, occupational and therapy of speech, and sometimes the support of older people with chronic diseases like diabetes. The average cost of becoming a member is relatively reduced with about $ 20 for every session, privately owned facilities go for $19 per hour. Most of the members are aged above the age of 72 years, 35 percent of which live with the grown up children, 20 percent with the partner, 13 percent with relatives, and18 percent in the institution, while 11 percent live alone. Therefore, the home based health care will have an advantage in providing health care to patients at the comfort of their homes. In relation to the statistics of the population, it is projected that the number of these older people will double by the year 2030. It is quite clear that the current facilities will be operating in capacity. Thus, the need for a home based health care for older people will increase proportionally to population increase. SWOT Analysis Strengths There is the evidence that most of the facilities in the region do not offer home based medical care services to the elderly, and thus, Home-Health Care will have an advantage due to its unique service of offering medical care that is home based. Provision of home based medical care and information to community on ways of preventing and management of illness to elderly people will enhance the recognition of Home-Health Care. This will attract more people to home based health care services. This is due to the fact that not many elderly people like to be isolated from the society. Thus, most of the elderly will opt for the home based health services, which will be offered by Home-Health Care. The organization is concerned with both the operation of its services, and also it may partner with other health care service provider in advocating the plight of the elderly in the society through research, monitoring and evaluation of ways to reduce risks associated with old age. The provision of home based medical care will enable Home-Health Care projections, as some elderly will be spending the day with their peers, in parks which will be made available to whole neighborhoods. The elderly will be visited by Home-Health Care professionals for check ups often and to be educated on various ways of adopting a healthy aging lifestyle. Weaknesses Most of the health care service providers were established long time ago; thus they have gained recognition by the members. These services control a significantly large market share. Therefore, it will take some time for Home-Health Care to penetrate through the market during the initial five years plan of its operations. It will also enable them to gain substantial market share in the provision of medical care. The facilities of competitors are much bigger in comparison to Home-Health Care facility, and the perception of luxury lifestyle is attracting more members than the health care organization under analysis. The new Home-Health Care will employ extensive marketing approaches to enable it to penetrate the existing market easily, which will be enhanced by its home based medical services. Opportunities Reports have indicated the rapidly increasing number of the elderly above the age of 65 years in the national population. This will call for the needs of the elderly to be cared for in terms of diet, medical care and physical exercise. The alternative in the fulfillment of these perceived needs will be health care facilities for the elderly, and thus Home-Health Care will not be an exception in providing medical care for the elderly. The dynamic trends of partners in marriage and work have increased the mobility of people, which will result in additional family members opting for home based medical care to cater for health related needs for the older people. The economic stain will thus lead to them choosing the most effective health care services at the lowest cost to balance their economic needs. The element of independence is an option for the older people being attracted to the home based medical care, as they need to continue with work at home, where they meet their peers for socialization. Many older people will opt for a home based care, as it offers the medical care services at a relatively low cost, and the aging place environment is conducive to aspect of communication with the society. The approach of indulging in community activities, which will be aimed at providing safer passages to the society, and extensive probing for the provision of resting benches along the passage and parks. This will create a positive reaction by the community towards the Home-Health Care services. Threats The government strict rule and other important stakeholders may have an adverse effect by increasing the cost of operation of Home-Health Care. This is due to the set levels of standardization of the organization. Centers, which were established long ago, and those operated by large companies have the advantage of accessing funds compared to the small organizations. This is a serious threat to Home-Health Care organization. The slow economic growth could lead people in seeking to other alternatives rather than the home based health care for the elderly. Unattractive economic status can lead to a family member of the elderly to employ an individual for the home based care. Funding The funding of Home-Health Care organization will be approximately $ 2,000,000 to set the business working. Funding from the government and private charities is about $1,500,000, and the other $500,000 will be sourced through fund raising. The departmentt of health and human services together with the department of housing and urban development are the main government agencies which provide funding for adult health care and the related respite care programs (Broemmel,). Another option for the provision of the fund is Medicaid, which covers fees through exceptional waivers, which allow the state to utilize Medicaid through such services. Home-Health Care organization will raise the $5,000 through community activities, which will range from events that include carnivals, volunteers signing up among other activities. Events of sporting will be sponsored to help in raising the funds, which includes fun running, marathon, and golf competition among others. There are other findings, which will be required after the initial investment to enhance the smooth running of Home-Health Care. Concerning the economic trends and the population increase of older people, the project expenses are expected to grow at an average rate of 3 percent due to environmental dynamics. The projected expenses of the first year of operation are $800, 000 that will be increasing at a rate of 3 percent in the following consecutive years for effectiveness and efficiency (US Environmental Protection Agency, 2011). The figure 2 below show how the expenses are projected to increase in the first five years of operations. Year I $800,000 Year II $824,000 Year III $848,720 Year IV $874,182 Year V $900,407 Fig. 2 The operating needs of the facility will get finances from the private charities grants, though not practical in relying on grants, fees charged to the members will be an avenue for expenses needs as there will be charity events, which will be held annually as this will be a reliable source of funding the program. There will be setting up of programs, which will be voluntary. This will be performed through coordination with the medical universities in allowing students to work in the centre for a fee. The university is entrusted with this task. This will ensure that the facility is sourcing some revenues, which will cater for its expenses. Governance and Staffing The setting of the facility is as a trust by which the member will have to elect a board of trustees, which will monitor the operations of the entity. The figure 3 below shows an organizational flow chart. Fig. 3 (Hurwit Associates, 2012) There will be six departments created to control that the different aspects of the business are covered. There will be an assistant director who will preside over the departments, and will be managing the personnel, though the number of employees may grow due to the increase of the members demands. The executive director of the facility will be appointed by the board of trustees in overusing the operations of Home-Health Care, and making necessary decisions, which strategize the direction of the entity. The departments will be working in collaboration with each other to enhance the smooth running toward the achievement of its objective (Nolo, 2011). The department of development working together with the department of marketing will oversee the generation of community activities, which will increase funds for the entity. Coordination to other facilities in other regions will be initiated for the purposes of future expansion of the facility in development of other branches affiliated to Home-Health Care. Marketing and Communication There is a separate marketing department, which will be created in the Home-Health Care centre, which will be responsible for overseeing all activities related to the marketing function. There will be an establishment of the communication plan, which have a through the line approach to be used in marketing. This through the line is a constituent of the mix of activities above and below the line mix of activities (Cohen). The primary targets of Home-Health Care are the older people above the age of 65 years who are willing to develop a social network and pursue healthy aging. The communication structure of the entity needs to be effective, and thus the need to use a proper means in messages conveyed. The actions of Home-Health Care are the communicators as the service offered is intangible, and thus, trust will be the ultimate indicator of an effective communication. Communication above the line is with magazines and newspapers for the elderly people and the activities of below the line include direct communication through in-store promotions. This is due to a high turnover of people in this area. The advertisement needs to convey a message, which depicts the quality environment provided by Home-Health Care for the elderly. Success Measure The department of development will have the responsibility of carrying out evaluations of the programs progress. The evaluation will be done on a quarterly basis to enhance the tracking of the progress path. Although there will be informal evaluations on the monthly basis, the main responsibility of the evaluation is the development of departments in relation to what they contribute to the entity. The department of finance will have to oversee that the financial goals are achieved comparing to their projection. This will be the guide toward the objective. The members of the center are also another form to use in determining the entity success. The members will be evaluated on how useful the services are provided toward the attainment of their needs. This survey will be conducted twice a year in a type of a formal interview with the members and the families of the elderly people. The administrative staff will also have to be surveyed concerning the effectiveness of the facility and comment on the areas that require improvements. The comments of the administrative staffs will used as a guide in monitoring the progress of Home-Health Care. The employees will be evaluated on the capability of their human resource needs satisfaction. There will be the evaluation of the employees turnover, and management of conflicts, as this analysis will be done by employing qualitative analysis survey. The management of the Home-Health is crucial in running and monitoring of the financial performance. The analysis of management is done to the extent by which the objectives of the financing are met. During the financial year the results are evaluated on a quarterly basis, and the growth of revenues in relation to the projected estimate and the actual revenue realized. The quality of management is an essential aspect in the running of Home-Health Care smoothly. The quality of services should conform to the standards set in comparison to its processes. The Success Factors The success of any business entity, either private or public, is the existence of factors that determine this success, which are most important to the service businesses. Home-Health Care organization will adapt and maintain the highest standards to the elderly through the provision of the best environment free of any prevalent hazards. The standards of the Home-Health services will be in conformity to the laid down standards by the government, thus, dealing to any eminent problem in order to avoid the occurrence of hazards. It will oversee that safe passage for the elderly that has been constructed to enable ease of movement of elderly people, and construction of houses comfortable for the elderly and safe for all from children to the ageing. The projections of financial, cash flows and the profit margins should not be exhausted midway of its operations as this will prove inefficiency leading to negative publicity and the loss of brand image. The facility management team will ensure that the actual financing is in conformity to the projection of running the operations of the facility. This will ensure absolutely no misuse of resources as all expenses will reflect the budget projected for the period of operation. There will be a need to continuously evaluate the programs using techniques that will add value to the maximum satisfaction of its customers. There will be also innovation of programs in relation to the perceived needs of customers. This ensures that the facility conforms to the dynamics of its environment. The marketing strategies, which are employed, must be strong and cohesive in communicating the message to the target market effectively. The trust of the community towards the facility will enhance the realization of its mission, visions and objective thus, increasing the brand image loyalty. Buy custom New Health-Related Nonprofit Organization essay

Finance 4 Essay Example | Topics and Well Written Essays - 500 words

Finance 4 - Essay Example For the size of the area and the number of consumers, Its more easier to establish a market at the least cost. Not just the consumers, In Japan the well equipped and advanced cheap labour force with valuable expertise helps in controlling the production costs hence by gaining more profits which is practically not possible in the United States of America where the labour cost in enormous. The high Japanese GDP shows the technological and economic standard of the country which surely can attract American industry to set up its business. As the facts can be considered, the Japanese market constitutes to 75% of the entire Asiatic market and thus controls the Asiatic market. The high rate of saving in Japan allows the people in Japan to purchase goods if he likes even at a higher price as he/she will have the financial assets. A well-organized infrastructure in the fields of commodity distribution and information and communication; and a good business environment with improved laws and sy stems is an added advantage for the American companies. The Communication advancements and the connectivity by all the 3 modes such as Air, water and land make Japan a favourite FDI place for Americans. The currency exchange rates tempt America the most for them to invest in Japan, The exchange rate being 108.180 Japanese Yen for one US Dollar according to www.xe.com. The inflation also accounts to -.06% so its more reasonable for the company to produce the products in an economical way. Other than that, the Japanese External Trade Organisation called JETRO assists Individual investor with the meetings, laws who is specialised in the international investments and taxations. JETRO also provides free use of private office for a period of maximum 2 months for private bodies and a maximum of 6 months for public bodies. Japan also provides 30% depreciation rate or a tax credit of 7% up to 20% of the corporate tax liability for the purchase of certain machinery and equipments.

How does this piece of literature reflect on modern life Essay - 1

How does this piece of literature reflect on modern life - Essay Example The play ends tragically leaving the reader in a somber mood. The piece is so captivating on the chronology of the events and at the same time very educative. Morally and applicability of the story in modern life is so relevant and evident. Racism which are demonstrated at the beginning of the play when Othello is getting married to Desmoden is still biting us to date. The vice has not been eliminated yet from the global community. Revenge which is never the best way to solve problems is used b Iago, against Othello for the fact that he did not appoint him as the second in command. As we can read through, the ending of all such happenings is not good at all, therefore, denouncing revenge as a way to solve problems. There is a need to put a rationale place before attempting anything. The irrational decision and actions by Othello saw a whole bunch of people loses their lives. By entertaining the accusations from Iago, end to the solidifying of Iago needs to torture Othello and hence the tragedy at the end of the play. The conspiracy plotting effect, therefore, isn’t the means used to achieve ones ends. That all leaves the both parties as losers, therefore, there is a need to stick to the moral obligation and maintain the standards(Appignanesi, Osada, and

Importance of and Benefits of Good Customer Service

Importance of and Benefits of Good Customer Service Chapter 1 Introduction: Providing Quality customers service is one of the practical jobs that cannot be learned without experience, so it is very much important to deliver the best possible quality service to all the customers. When studied and analysed carefully about the importance of customers to organisation , the researcher found out that the cost difference between getting a new customer compared to retaining a current customer is that it costs 7 times as much as bringing in a new customer, than to keep an existing one. Eddy. B.W (1983); Therefore we must ensure loyalty with our customers through utilizing all the back to basics of customer service. The customers change the organisation or leave because of a lack of attention that is given to them When customers go to any of the organisation, there grows an opportunity to improve or worsen the relationship with the customers. Hopefully each and every organization wants to improve the relationship with the customers. Saunders, J A. (2004) Thus utilizing this opportunity as one of the precious one, a good impression can be created by satisfying each and every need and wants of the customer from the organisation. It is in fact tough and hard to do so, but it is not impossible. 1.1 Aim: To make a review on the need of quality Customer service in the Brassiere Restaurant Hilton Hotel As we know, each and every individual in this world is a customer to each other which are linked like a world wide websites. Providing the quality customer service is the need of the Hilton Hotel from every department because customers are their building blocks, and if the blocks are not sufficient the probability of declining and closing down the business rises. The Brassiere is a Samplecontinental cuisineat this celebrated Paddington restaurant. The Brassiere brings asumptuous menuserving breakfast, lunch and dinner for up to 160 guests. Patrons of the Hilton London Paddington enjoy a comfortable atmosphere for relaxed dining Customers want proper attention and timely service as they pay for each and every activity. A very frequently uprising question in every manager or the executive bodies of the Hilton Hotel Restaurant is the importance of customer service. Thus the main endeavour of this examination is to find the need of quality customer service in the Brassiere of Hilton Paddington Which is empathetic, supportive and accessible. The system utilized by Hilton Paddington to measure the guest satisfaction level is widely known as SALT, which means Satisfaction and Loyalty Tracking Survey. This is a system designed by Hilton and is updated daily. Different Department has different scores which at the end is the overall score. This determines the areas and the department that needs to improve and take the score high. (Hilton Hotel Paddington, 23rd March 2009). 1.2 Objectives: It is often said and extensively accepted that, eminence customer service is the keystone to all service-oriented business. Yet the words and concept are often not fully comprehended by many within the service providing department (Brassiere of Hilton Hotel). The objectives of this research is to, Study the importance of quality customer service in the Brassiere To understand the benefits of Good customer service to Brassiere. To find the factors affecting Good customer service in the Restaurant, To study the techniques used by Hilton employees to satisfy Guests. Find proper way to satisfy guest and increase the revenue of the Hotel. Criticism and appreciation on the customer service level of Hilton Brassiere. It is very difficult to track down the factors that affect the delivery of customer service, but the techniques and comments can lead us to determine it. There is no mystery to solve it but a simple understanding is enough. Every hotel gives service but something small and extra-ordinary from Hilton Brassiere will raise the satisfaction level. So the above objectives have to be met in order to keep the business in good level. 1.3 Rationale The underlying principle for the research on the Need of quality customer service in Brassiere Restaurant of Hilton Hotel is to clearly understand and manipulate the standard and rectify its standard. To meet the need and wants of the customers by deploying some basic principles of Quality Customer Service in each and every step while dealing with the customers as a professional. This helps to bring the improvement in Hiltons Brassiere SALT score as the level of customer service is standardized. SALT scores can be increased by considering the following given points: Standard Service, Diversity and Equality, Physical access, Timeliness and Civility, Handling Complaints, making appeals, installing variations and choices and official language equality in both external and internal customers. 1.5 Summary: Customer servicelevel of Brassiere, Hilton is a series of conducts designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the guests expectation. To understand the importance of Quality customer service in Brassiere, and to deliver it accordingly is one of the major task of the Hospitality staffs. Quality customer service plays a vital role in creating a good and positive impact to each and every one who comes and goes in Hilton Paddington Hotel. To survive in todays highly-competitive global marketplace of business and customer service, Hilton has improved and is on the way to reach excellence in their quality products and service. So Quality customer service in current market matters a lot and is the key route towards growth and success of the Hiltons Brassiere and the Hotel itself. Chapter 2 Literature Review: Introduction: Defining quality customer service and its components is a form that is actionable in the workplace is an important endeavour that an organisation should not take lightly. The quality of service must be kept always in a high standard either the organisation is medium or large sized business. Customers are so critical that they always look for value for money oriented products and services. So to attract more customers towards the particular business the level of service standard must me raised and carried consistently in each and every step while dealing with the customers. Without a clear and unambiguous definition of service quality, employees will be left with vague instructions and technique on improving and delivering service quality within the workplace. The result will be that each employee will be left to form and act upon his or her own definition of quality customer service which, more often than not, may be incomplete or inaccurate. This paper will review and analyse the literature on need of quality customers service, particularly those that delineate its components as well as those that provide links to behavioural intentions. Various thoughts are put into to understand the need of quality customer service in the hospitality industry as well as in other sectors. As per PZB (Parasuraman, Zeithaml Berr) RATER method, we can see and find the level of quality customer service delivered in every aspect and in every organization. R: Ability to perform the promised service dependably and accurately. Assurance: Knowledge and courtesy of employees and their ability to Inspire trust and confidence. Tangibles: Appearance of physical facilities, equipment, personnel, and Communication materials. Empathy: Caring, individualized attention the firm provides its customers. Responsiveness: Willingness to help customers and provide prompt Service. Quality Service: PZ (Parasuraman, Zeithaml ) defines quality customer service as the degree and direction of discrepancy between customers service perceptions and expectations (2006). Thus if the perception is higher than expectation, then the service is said to be of high quality. Likewise, when expectation is higher than perception, the service is said to be of low quality. Realising that there was not enough literature to produce a rigorous understanding of service quality and its determinants, PZB (1985) conducted an exploratory investigation to formally delineate service quality. Their investigation was composed of interviews with executives from four types of service businesses (i.e. retail banking, credit card, securities brokerage, and production repair and maintenance) as well as a number of focus groups composed of individuals who have recently received services from those businesses. Quality Service Process: One of the results of this investigation was the identification of ten determinants of service process quality. PZB (1985) listed them as follows: Reliability: Involves consistency of performance and dependability. Responsiveness: Concerns the willingness or readiness of employees to provide service. Competence: Means possession of the required skills and knowledge to perform the service. Access: Involves approachability and ease of contact. Courtesy: Involves politeness, respect, consideration, and friendliness of contact personnel (including receptionists, telephone operators, etc.). Communication: Means keeping customers informed in language they can understand and listening to them. It may mean that the company has to adjust its language for different consumers-increasing the level of sophistication with a well-educated customer and speaking simply and plainly with a novice. Credibility: Involves trustworthiness, believability, honesty. It involves having the customers best interests at heart. Security: Is the freedom from danger, risk, or doubt. Understanding/ Knowing the Customers: Involves making the effort to understand the customers needs. Tangible: Include the physical evidence of the service. The SERVQUAL instrument has been the predominant method used to measure consumers perceptions of service quality. It has five generic dimensions or factors and is stated as follows (van Iwaarden et al., 2003): (2) Reliability: Ability to perform the promised service dependably and accurately. (3) Responsiveness: Willingness to help customers and provide prompt service. (4) Assurance: (including competence, courtesy, credibility and security). Knowledge and courtesy of employees and their ability to inspire trust and confidence. (1) Tangibles: Physical facilities, equipment and appearance of personnel. (5) Empathy : (including access, communication, understanding the customer). Caring and individualized attention that the firm provides to its customers. (Gronroos, 1982; Lewis and Booms, 1983; Parasuraman et al. 1985). Customer Satisfaction: The relationship between customer satisfaction and loyalty can be divided into three categories. The first is extracted from the management of service literature. This study accommodates service and customer satisfaction as an antecedent of customer loyalty towards the company, which in turn influences the profitability, (Anderson et al, 1994). The second focuses on the individual level and contains mainly studied customer retention by customer purchase intention. This constitutes important shortcoming retention by the customer purchase intention. (Chandon et al, 2005). The third group focuses on the satisfaction loyalty link on the basis of individual level with the real purchase data. This group has tendered to reveal a weak or insignificant relationship between satisfactions and repurchase behaviours.(Bolton, 1998; Mittal and Kamakara, 2001). Customer Perception: One of the obvious difficulties in meeting customers expectations is that Perception is Reality. The way that customers perceive the staff is the only reality that matters to them. Therefore everything done for customers affects the customers perception of the organisation, and different customers can perceive the same service level differently. (Stuart Emmitt, 2000). Chapter 3: Introduction to Methodology 3.1 Introduction: Adissertation methodologyon the above topic on Quality customer service in Brassiere of Hilton Hotel Paddington is truly divided into two definite parts. These are the process of data gathering and then the process of data analysis on the concerned topic. Both of the parameters are important aspects in researching because these helped the researcher to gather the most in a good time. These items induced the credibility level of the results and findings. Data gathering methods utilized according to the preference of the researcher are listed below: 3.2 Research approach: To accumulate the required information, two specific research approaches has been used, which are as follows, a) Primary Research: This research approach involves the collection of data that does not already exist; this is done through numerous forms, including questionnaires to the manager, staffs and to the selected customers. This information has been collected from things like questionnaires, magazines and Interviews. Interviewing: The researcher in order to gather the data took an appointment with the manager of the Brassiere Hilton Hotel for an interview, where most of the questions were answered on the basis of the topic. The interview with the manager gave the researcher the points focused by the management of Brassiere on delivering the quality customer service and explained how they maintain their SALT score each and every day in their operation. The brand standard is followed very carefully so as to meet the guests expectation on their whole duration of stay. There are various service standards that are shown and taught to the staffs as they are on the operation. Data Mining: Data miningis the process used for extracting hidden patterns from data. Data mining became an increasingly important tool to transform the collected data into information to deeply understand and know the guest satisfaction strategy used in the Brassiere. The data mining step was a very crucial stage where the researcher faced a lot of difficulties in gathering the information. Various serious questions were delivered to the manager on how they gathered the SALT score and the comments from the guest that was posted or replied online. Magazines: The monthly issue of magazines that is found in the library and hotel are used to find and travel deep into the research. The magazines have some information that states the importance of good and quality customer service in the organisation. Questionnaires: Three questionnaires were designed in order to find the need of quality customer service in the outlet Brassiere of Hilton Hotel. The second questionnaires were delivered to the manager of the Restaurant and five staffs of the Brassiere, which has two supervisors. The third questionnaires were delivered to ten guests through the permission of the manager, as it is the non-business part of survey conducted within the Restaurant outlet of Hiltons Brands. b) Secondary Research: A) Printed Source: Printed resources like books, magazines and some Hiltons customers satisfaction comments were taken into consideration in order to accomplish this research. Various libraries were visited to get the information regarding the need of quality customer service in an organization, which were related, compared and placed in this project. B) Online Source: Many websites were visited in order to obtain the main factors that are needed for the organisation to maintain quality customer service at all time of their operations. The structure of a website address (URL) indicates the sites origin and status, for example, .ac or .edu indicate an academic or educational institution, .gov a government body, .org a non-profit organisation, .co or .com a commercial organisation. The visited dates are also indicated which all are listed in the bibliography of this project. C) Other Media: Some of the media were also referred in order to get the complete idea and knowledge of maintaining the quality customer service and its need in Hiltons outlet Brassiere. The medias like the video of the Hilton hotel that was provide to us in our induction day, and the videos from www.youtube.com were referred in order to accomplish the research. Research Strategy: The following steps outline a simple and effective strategy for finding information for a research paper and documenting the sources found. This research strategy on Need of Quality Customer Service in Brassiere will aim to help secure lasting improvements to the business of Brassiere in Hilton Hotel Paddington, London and improve the quality of service and cost-effectiveness customer services and customer care. In order to achieve these ambitious aims, the Researcher will support quality research in priority areas of relevance customer service and care and; a) Work with the staffs to identify topics which are important to the Brassiere and Service improvement, and amenable to research; b) Revise the importance of quality customer service in the Brassiere c) To understand the benefits of Good customer service to Brassiere. d) To find the factors affecting Good customer service in the Restaurant, e) To study the techniques used by Hilton employees to satisfy Guests. The strategy used to complete this research is interview and action research strategy. Other strategies are also carried but in few aspects only. In his strategy the questionnaires will be used during the interview that is designed in an easy format to answer. Qualitative Research: There are a wide variety of methods that are common in qualitative measurement. In fact, the methods are largely limited by the imagination of the researcher. Here the researcher discusses a few of the more common methods of collecting data in order to whole the project. a) Focus groups The researcher brought together a small number of subjects to discuss the topic on Need of Quality Customer Service in the outlet of Hilton, Brassiere. The group size was kept deliberately small, so that the members do not feel intimidated but can express opinions freely. A topic guide to aid discussion was usually prepared beforehand and the researcher usually chaired the group, to ensure that a range of aspects of the topic are explored. The discussion was written down and analysed. This focused groups provided a good amount of information and data to sum up the research. b) Direct observation In this type of study the researcher aimed to become immersed in or become part of the population being studied, so that the researcher can develop a detailed understanding of the values and beliefs held by members of the population. The researcher used observations to gather evidence about how value judgements made by staff and customers can impact on decision making. In this study, the researcher participated in the operation of the Brassiere observing situations where other staffs were faced with difficult moral choices. Observations were recorded as field notes and analysed for content. In-depth interviews The researcher was able to obtain few detailed information for the subject. The researcher used unstructured interviewing to explore the Brassieres functioning and customer relationships through the perception. The reason for choosing this method is due to lack of adequate theory and definitions in the field to produce a deep knowledge and facts in quality customer service delivery. Data Collection: The data collection on the desired topic is a time consuming process and also requires quite a long time. It is very complicated and enforces high pressure with work load. However in completing this research, two methods of data collection is employed, which are an interview and the questionnaires. Interview was with the manager of the Brassiere Restaurant of Hilton Hotel and the questionnaire was specifically designed to know the importance of quality customer service. Pilot testing was supposed to be conducted in the college but it is not done due to lack of time and busy schedule of the people who were targeted to run a pilot test. The researcher could not conduct the pilot test as some information is not complete due to this conduct. Questionnaires that were designed were given to the working staffs of Brassiere to fill in the staff questionnaire, the manager was given the questionnaire at the time of the interview and the questionnaire designed for the customers were given to 5 customers of brassiere as permission was taken before conducting this act from the manager. Case Study: Interview and Questionnaire The researcher is an employee of the organization Hilton, working there for about 4 months. The researchers overall goal is to study and formulate the need of quality customer service in the Brassiere. The researcher mentioned numerous challenges that he faced in gathering the data from the organization, some of which needed specific, technical information to address. The reason for choosing the interview and questionnaire method of collection data from the Manager of the Restaurant (Brassiere) and from the selected customers and staffs is basically to get the actual answers and the facts that is expected. This method is very practical and correct data will be extracted. The interview method was chosen but the manager of Brassiere postponed the date and time twice due to his busy schedule and work load within the department. The interview method is very straight forward method to gather facts and practical information that is going through in daily operation of the Brassiere. However the questionnaire method is the best technique to gather data, because it is very specific and straight to the point. This method gathers more and deep information in simple words that can be evaluated according to the operation method. Thus this technique extracted more and expected data based on the topic. Sample Size: To produce the project, the research approach taken by researcher is primary and secondary. The sample size for this research was not complicated and tough but was time consuming. The development of the sample of the population in the carried research was well designed and not much complicated, because the researcher carried out this research in the organisation where he works and has been continuing the work since last four months. The designed sample size of this research is small and choosy as it is based only on one department of food and beverage operation in the Hotel- Brassiere Restaurant. The sample population comprises of The Manager of the Restaurant, Staff of the Department Brassiere, and some of the chosen guests of hotel who were sampled with the recommendation of the manager of Brassiere. The total number of people sampled comes to a total of 12 plus some of the staffs who helped as well. These populations are involved in the customer satisfaction and care line on daily basis. They all enthusiastically agreed to provide good level of information. Totally 25 different questions were of which few were received back and the filled copies are attached. (Please find the attached sheet at the back). Thus all of the staffs and the management were very helpful in achieving this task. Reliability and Validity: The research strategy carried here is significantly contributively and increased the positive response towards the research. The interview and questionnaire that was delivered was regarding the customer satisfaction and quality service in Brassiere. The questionnaires that were asked have obviously accomplished the grade of reliability and validity. Findings and Results: The section of the research will produce the summation of the data accumulated with various methods and techniques. Mainly the data extracted from the questionnaire and the interview will be focused along with other results of methods. The response is well and good from the provided questionnaires and is received back completed from the population selected. The employees capability of setting up problems is about developing human supply with essential skills to carry successful service in the near future.(H and Huang H.C (2008). Thus the hotel aim and major priorities in providing quality customer service is based on the responses accumulated from the interview and the questionnaire which are as follows; 1. Delivering High standard service. 2. Proper Knowledge of operation and relationship. 3. Quality customer service 4. Guest Relationship of Manager and the Supervisors 5. Customer service skills. 6. Overall performance and quality of Brassiere Team. 7. SALT Score of Brassiere. 8. Good customer service and customer care 9. Staff training for development and further knowledge. 10. Handling Complaints 11. Methods of operation 12. Summary of quality customer service in Brassiere. Delivering High standard service: The outlet Brassiere aims to deliver high standard service at all time of their operation and always moves forward to perform the best. The standard in this will require a management support with skilled and knowledgeable staff. The staffs of Brassiere are aspiring to achieve the quality in the product and the service by focusing on customers and the business. Proper Knowledge of operation and relationship: The team members of Brassiere are guided and trained in each and every step while moving forward in the operation of the outlet. They are given training on the operation system and functioning of the business in various steps with gaps. A systematic job chat is done with the staff by the supervisor and the manager to identify the problems faced by the staff and the improvement made till date. The relationship is maintained and unity in diversity is basically followed and the working environment is very flexible and professional. Quality customer service: Quality customer service is a complicated and a broad term to use but, major aspects of it are achieved by the team of Brassiere. The service standard if Brassiere has better quality as compared to other similar kind of outlet or business. Professionalism is maintained and carried in each and every operational process. The guests expectation level is always met and exceeded as per the questionnaire sums up. Guest Relationship of Manager and the Supervisors: The guest relationship of the manager and the supervisor of Brassiere are superb. The manager during the operation of the restaurant goes to the guests of the hotel during the dinner, breakfast and lunch to extract the value and quality they are experiencing in the outlet. 13. Customer service skills. Chapter 5, Discussion: Introduction: Customers are the most important part of the Brassieres business. Quite simply, without customers there would be no business! So it is vitally important that customers are looked after well and given the highest standards of service, so that they come back again and also tell their friends about the good time they had staying and eating in Hilton Hotel London. Need of Quality Customer Service in Brassiere: These days customer service is not just about meeting customers needs, but it is about exceeding them. It is also important to stress giving excellent and not just good customer service. The staffs at Brassiere of Hilton Hotel Paddington are fully trained in all aspects of excellent customer service. The companys customer service aim is to give our guest a truly short break holiday and business experience which far exceeds their expectations. But, In Brassiere of Hilton Hotel customer service is much more than just being nice to the customers. It is about all staff in the Restaurant working towards a positive approach to customers which involves, a) Identifying Customers Needs: Knowing what the guests wants is fundamental to the success of Brassiere business and reputation. However knowing the guests need is often relatively easy, what can be more difficult is putting into practice the actions that are recommended. b) Developing the right products and Services: Having found out what its customers wants, Brassiere can begin to develop products and services that matches the various requirements to make sure that they are offered at the right price, in the right place and, in the case of profit. c) Measuring Customers Satisfaction: Customer service is a constant process to strive to be as successful as possible in satisfying customer needs. The product and services will need careful monitoring and adjustment to meet any changes that the customers are demanding. SALT scores (Satisfaction and Loyalty Tracking Survey) must me maintained as they use this technique to measure customers satisfaction level. d) Developing Internal System: Hilton Hotel need to give attention to the needs of the internal customers i,e the staffs working for the Brassiere Restaurant. Mechanism to improve internal communications, including regular meetings, social events and staff newsletters, are all part of improving the overall level of service to the customers. e) Staff Training: Training in excellent customer service skills is vital for all staffs in Brassiere Restaurant, not just those whose work brings them into daily contact with customers. Staffs working behind the scenes, like Back area, main kitchen, and the stewarding etc need to appreciate that they too have an important role to play in keeping the customers happy and satisfied. Benefits of Excellent Customer Service to Hiltons Brassiere Restaurant: Excellent customer service not only brings benefits to the customers, but also to the Restaurant and of course to the hotel. Staffs working in the Brassiere Restaurant will also reap rewards, recognition, with increased job satisfaction and star points ( a system of rewarding followed in Hilton when a Guest comments good about an individual). The main benefit to the Brassiere Restaurant Department on delivering quality customer service is shown in the figure below; Reason for Poor Customer Service: Providing excellent and quality customer service is highly a skilled task requiring motivation, effort and commitment from the staff involved in the operation of Brassiere and support from the supervisors and the manager. However even the most experienced staff can have bad days! There are various reasons why the performance level of the staff deployed in the operation of Brassiere falls down. Four of the most common are as follows; Lack of commitment: Insufficient Knowledge about the product and the service. Poor communication level. Lack of proper training. What can management do to demolish these factors? a) Discover any underlying problems that are causing the lack of commitment. b) Arrange staff training session to help deal with the problems. c) Provide a supportive environment in which the staff can flourish. d) Involve all staff in customer service improvement. Quality Customer Service: There have been quantum changes in the attitudes towards quality customer service in Hiltons outlet Brassiere in the recent years. An organisation that delivers consistent good and quality service is usually seen as being Quality Company. Indeed, quality has many parallels with the customer service, a

Pablo Picasso2 :: Essays Papers

Pablo Picasso2 Pablo Picasso (1881-1973) is considered to be the greatest artist of the 20th century. In his prolific career, which spanned 78 years, he created more than 20,000 works of art including paintings, lithographs, etchings, and sculpture. In 1947, for example, he created 2,000 pieces of ceramics and in 1968, in a seven-month period, he returned to some of his earlier themes such as circuses, and bullfights to create 347 etchings. His work encompassed many styles -- from realism to cubism and surrealism -- making it impossible to categorize into a single movement. He and fellow painter Georges Braque are credited with creating the cubist style. Another of Picasso's innovations was the creation of collage -- he pasted pieces of paper and oilcloth to a canvas and painted on the surface in a 1912 work titled Still Life With Chair Caning. Although he is best known for his innovative, cubist work Picasso had an extraordinary drawing skill, rivaling the expertise of 19th century neoclassical ar tist Jean-Auguste-Dominique Ingres. Picasso was born in MÃ ¡laga, Spain on October 25, 1881, the son of an art teacher. Prior to 1898, he used his father's name, "Ruiz," and his mother's maiden name, "Picasso," to sign his paintings. After 1901, he signed his work simply with the name "Picasso." A child prodigy, he painted his first picture at the age of ten; by 15 he was accepted at the Barcelona School of Fine Arts where he won a gold medal for his academic painting, Science & Charity, 1897. Picasso's major periods can be roughly divided into the following, although in his later years he returned to earlier themes. Blue Period: After trips to Paris between 1900-1902, Picasso settled there in 1904 where he was influenced by Paul Gauguin and the group of symbolist painters called The Nabis. The influence of Edgar Degas and Toulouse-Lautrec is reflected in The Blue Room, 1901 -- which was the start of his evolution towards his Blue Period. In this phase, the color blue dominated his work as did the theme of portraying human suffering and misery, in many cases also reflecting the style of El Greco in the use of elongated figures.