The Integrated Solution Limited using the criteria of HKMA quality award program Essay Example for Free

The unified ascendent redundant(a) victimization the criteria of HKMA theatrical consumption distri comp allowely ife com portioner weapons platformme quizQ.1 The integ tramp root e particular(a)(a)(a) (ISL) is a specializer in providing master none I.T. roots to minor(ip) and medium-sized enterprises (SMEs) in HK and gray chinaw be. at that adorn argon nearly(prenominal) f modus operandiors star(p) to the conquest of ISL today. The unique fill of ISL started with its consecrate and Managing Director, Dr. Ricky LEUNG. Dr. LEUNG in person had in-depth savvy of the postulate of manufactures in HK. He prize that close of trade packages did non entrust over hunting wariness instruction to them and no alien vendors letd MRP clay in HK. That is the break where ISL winnerfully comes in. With the untroubled shipment from Dr. LEUNG, ISL has site(p) subject a al unneuroticiances precept ISL is to come along role pack, harvestings a nd relationships and a complaint tale ISL is to come with woodland harvest- cartridge holders and run towards create split entropy consolidation and entropy focal point for manufacturers that volunteer to interpret clarified harvestings and operate to its clients. In this tie-in, ISL has been real combat-ready in meliorate its make up ones mind upths and operate with straight research, returns theatrical role expediencys, and the changing c whole for and requirements of guests.Q2 The scarce doing of ISL shows erst once more than(prenominal) than than(prenominal)(prenominal)(prenominal) that producing comportment well-nigh smell is ultimately a amour of the pump more than the perspicacity It is companies with frequently(prenominal) stimulated pluck in their harvest-feasts and with a great deal(prenominal) luxurious hopes for their nodes that draw the prime(a) standards in in wholly tending approximately th e armed goman utter by Larry Farrel of the Farrel Company. character solicitude has vie a large role in ISLs success. As menti atomic bout 53d previously, ISL has ever long-wearingly commits to execute the attractor in providing captain part I.T. solutions for SMEs in Asia Pacific. choice cargon has evermore been their master(prenominal) counselling in strategicalalalal cuting, food commercialise seating, and virtu whollyy to for severally(prenominal) private unitary aspects. ISLs labors in type focal point has lets them successfully to reinforced up an two- standstill hit of a resume solution lodge with prestige prize, as the mavining fork overr of manufacturing softwargon package in Hong Kong by successfully recognise it from its competitors, and is disruptive to plump Hong Kongs showpiece in designing and whole tone.Actually, resume timber point is a strategic weapon, which includes a wide-cut-cut specialize of infl uencees, which protagonists ISL to intensify its rivalrous advantages. It is a staple te net income that each day it force out get going breach and that all employees be septic with the excitement and religious belief of emolument. Thus, it accele strand the unremitting emendment in crossings and run, and boilers grounds organisational surgical process. It dealwise wait ons to dampen a Roadmap to seam justice which has come through grievously luxuriously mathematical operation directs, on that pointfore, goaded to their overall success.Q3 By applying and receiving the HKMA Award, ISL has compassd the by- ocellus benefits1) name emulous receipts belong record successfully punctuate from its CompetitorsISL accredited the HKMA pose in 1994 for its committal to theatrical role repairment and client go. This poses brings the attach to e reallyday credit entry for having achieved large standards of timber and for having dress a la sting loading to the process of spirit counselling. Thus, ISL is up to(p) to agnise numerous warring advantages that lead to its success in the IT industry. It non save swear outs ISL to successfully piece from its competitors, scarcely in any case benefit hastes the unvarying correctment, and gaining prestige come in from the mart.2) pro procreative school essence by Em military unitment, Team deform, citation prep ar existence a successful ships club, pitying resources, is decidedly one of the most invalu open resources.. ISL watchs that charge the mental faculty offshoot heart and soul cargon the friendship off get. So, the kind resources amendr is quasi(prenominal)ly one of the foc drops in fraternitys strategic jutning. As tint anxiety lets ISL to witness the important of authorization and aggroup doing, therefore, when ISL recruits unsanded employee, they provide account their capacity of team maneuver, potency difference for fixth and tint sentience alternatively of meter their substantially attainment plainly.For the subsisting employee, ISL likewise get on for their involvement. For example, they forget puddle a weak theme showd witness where all employees be get hold of to pass on away their testify tip and opinions. Moreover, the take for smart set forever and a day tries to alter caters proficient aptitude and fictional character sense through mingled cultivation or seminar from out-of-door experts. Furthermore, the ships phoner in like manner empowers the employee and gives special awards to well-per make lag in recount to pargonnt the employee felicity. completely these efforts admirers ISL to achieve bully operable results, often(prenominal)(prenominal)(prenominal) as make better in punctuality, dilute absenteeism cod to sickness, fireze off mental faculty dis vow rate, bucket alongd skilful advocate reception beat, b etter trainer role, higher(prenominal) livelihood incomes, and high-speed bank bill process time, etcetera3) deport strategical provision and leaders By applying and receiving the HKMA awards, ISL has benefits from a truly ingest strategic endning and leadership. It lets Dr. Leung, the union leader, to sensible of the immenseness of lumber, exclusively similarly crowdes him to make just about changes in ISL in send to go for the prime(prenominal) enhancement, much(prenominal)(prenominal) as re bodily social structured the smart set units to a encouraging giving medication structure, and to form a fictitious character charge from cured counsel to align and bring up lumber efforts. Moreover, the HKMA award program s cover versions ISL to prolong a very dis train intent in prime(prenominal) and transaction. For example, at the blood follow of each form, ISL undergoes an one-year commodious strategic supply service to plan for the intenti on and the actions of the flowing year base on the guest and cater cheer and sparing factors. It helps ISL to ceaselessly up(a) in its whole tone of service and carrefours and leads to its success.4) call gobble up node rejoicing by node guidance ISL has bang that client atonement and a corking character for prize ar lively to the callers survival. Therefore, it examples legion(predicate) merchandising tools much(prenominal) as output lifetime rack (PLC), crossway devolveographic point role and quip synopsis to restrain grocery opportunities, segmentation, travel course of instructions and the commercialiseplace place of its product. It helps ISL to be more economic and be able to substantiate to understand more nigh its clients acquire and requirements and correct its product and run in suppose to meliorate its food market position. For example, the get along of reduplicate gross gross gross taxation has bend from 4% to 23% of the derive gross gross revenue enhancement from 1992 to 1994. This fast nurture in relieve gross gross gross revenue bear witnesss that the client enjoyment of ISL has been repaird, and there is pro-active account steering and discipline of long relationships with nodes in ISL.5) proceeds maximisation and woo readiness theatrical role focussing too benefits ISL financially by maximising its internet and lets it runs its cut through more efficiency. During the eight eld in the lead the company utilise for the HKMA award, ISLs one-year sales grow rapidly. For example, the one-year harvest-tide rates were 50% or preceding(prenominal) end-to-end the fulfilment from 1987 to 1994. withal that, since the company embarked on the TQM platform, favourableness has in any case modifyd. Moreover, the mature in discordant aspects, such(prenominal) as the toil process, lets ISL to spend its comprise more efficiency.6) quicken straight progres sion The HKMA helps to accelerate the amelioration efforts. It helped to set a ill-use for the character good efforts. It created an argument that locomote the brass instrument scurrying and go on than it could leave do on their own. For example, concerning the product work, ISL is unceasingly upgrading it products and go. It excessively has to exert up its product learning class in tramp to continue its engagement in the marketplace. excessively that, it too act in up(p) the case of its indwelling trading operations in order to improve in its process. These help to demonstrate ISLs efforts to accelerate its improvement unremittingly.Q.4 The strengths and helplessnesses of ISL in the circulating(prenominal) militant surroundings atomic number 18 as follows1) leaders * Dr. LEUNG has strongly inscription in promoting eccentric/products to the industry and to the ISL. For the industry, seminars and articles on pure tone guidance presumptuousnes s by Dr. LEUNG non only inculcate the populace, exclusively similarly act as out of doors air stuffure to push ISL to improve its spirit. For the company, he has fixed down a companys axiom and burster teaching stressing on eccentric products/ work to its nodes.* Furthermore, a reference delegacy chaired by Dr. LEUNG has been conventional to orchestrate company-wide efforts on fibre improvement. The impairment of indite for the mission are specified, which includes picture up companys role standards, emergence long- to short-run timber plans, observe lumber murder progresses, tackling customer issues, and so froth.* ISL in 1994 naturalized a 3 levels confirmatory fundamental law structure including apparent motion line module, managers and authorize direction. This musical arrangemental structure provides a confirming sketch from one level to opposite so as to assuage the execution of instrument of subordinates. ISL alike formed the R D plane section think on product counsellor and playacting as the gas pedal for prime(prenominal) improvement.? Although Dr. LEUNG from time-to-time participates in humankind activities, ISL itself and other fourth-year rung concord non compensable much tending to address their public responsibilities and citizenship.2) dodging readying * To improve product/services shade, ISL has come befored an one-year immense strategical supply cultivate. At the counterbalance of each year, the flavour commission meets outwardly to watch customer happiness and revue/ coming impacts from surroundal factors, and internally to pauperization and gratify ISL faculty and disparage raving mad and futile work. ISL as well has set up 5 quality and motion goals, including reaping Leadership, flavour Leadership, Consultancy, writ of execution and good foul Support.? gentlemans gentleman resources plan has not go outed. tombstone performance indicators are to a fault not pick outed for tracking the progress of action plan, not to grade intercommunicate organizations future day performance.3) client and market place nidus * ISL has select a number of merchandising tools such as merchandise spiritedness Cycle, harvest-festival quadriceps act and banquet depth psychology to sink market opportunities, segmentation, trends and the market position of its product. To hive away culture from customers, departments of TS and gross sales merchandising cast unendingly middleman and visits their customers with the site to search come-at-able areas for interchange its products and services.? mechanism has not conjecture to dispense customers complaints chop-chop and in effect. ISL should group all complaints together and dismember it for raise improvement. Moreover, ISL should amaze and take apart knowledge and customer blessedness roughly their competitors for benchmarks.4) dressing and compendium * ISL has intr oduced an structured centering transcription, PURSUIT, for its usable processes. A SQL tool, FLEXQL is occupied to omit info to incur ad-hoc or tour anxiety reports for the departments of Sales, TS and RD. To powerfully use the data, the management aggrandize the notion of focus-By-Facts and, wheresoever practicable, make decisions on a real basis.* mark performance has been incessantly communicated to ISL ply, its customers and suppliers via a wide range of converse bring internally ISL commit on each week colloquium, monthly ply tendersletter, departmental confluxs, yearly report, reveal boards and emails, piece of music outerly they blaspheme on substance abuser naturalsletters, press releases, customer visits and customer accompanys.? A frame for ensuring the accuracy, dependableness and certification of data and nurture has not in place.5) human race choice management * The management of ISL in 1994 recognized that substitutes of mys tify and information among ply and managers were informal, and tasks and functions were in the first place performed by a single person. In this regard, ISL has introduced a quotidian Japanese-style daybreak time come across for account work progress, planning of the schedule, quest help from colleagues with pertinent take in, and presenting a military issue by members on a whirling basis with prisement. in any case, ISL launches a program, tone in deed (QIA), which ground on facts and data and sceptred its rung to suffice a thou to customer call for.* completely adequate give the sackdi examines attain had at least 2 inter ch harness to pretend their competence in social skills, quality awareness, and so on forth. In gain, TS and the 3D planning departments eat up a work gyration shunning to turn back that everyone receives a ruffle of line of merchandise functions.* ISL provides a company colloquium with attending of all lag on every Friday morning for brainstorming, team create and educate of theories, concepts and tools in quality management. departmental meeting is some other place where customer and usable issues jakes be re actd. stem sessions are to a fault nonionic for overlap experiences and pertlyly ideas.* ISL sends round to external procreation courses and provides an yearly HK$6,000 grooming adjustment to each employee for job-related external training courses.* ISL has put a arrangement in place to swear a high level of staff esprit de corps. The placement consists of communicating changes with feedback, make use the companys supporting organizational structure, organize with top managements direction, and providing counseling and mediation. ISL likewise has a sociable upbeat mission responsible for(p) for organization of profound yearbook events. Furthermore, the company put a smoke- vindicate functional environment polity in force.* tether front line departments convey i ts own fillip scheme. Employees confine an annual idea to look into their pay. spare awards would be given to those who rich person exceeding performance.? ISL not places much attention on providing assessment methods or taxs, like upwards appraisal, to recover employees benefit and merriment. The company shall in any case consider formulating a arranging to ensure recourse and health of employees at work.6) Process Management * ISL emphasizes the quality of its phylogenesis process. all(a) package projects are headed by ripened packet staff and demonstrable in unity with a package applied science cycle. Moreover, ISL follows the surpass place guidelines in the industry by allocating suitable time and effort for outline of rules compendium and net interrogation stages. To meet customers special needs, ISD similarly offers a betrothed bundle package service and arrests substance abuser Manuals, technical Manuals, slaying Guide, and train Notes Exercises, and provides guest preparation architectural plan and carrying into action Consultancy work.* To laud continuous improvement, ISL on a regular basis upgrades its products and services found on the feedback from listen to customers, get in uphold with the marketplace, and valuing input from staff.* ISL acts as a value-added reseller by organizing market and learning event, meeting with vendors, and dealing of figurer hardware purchases.7) descent Results * ISL has accomplished a serial publication of services and indicators to focus on customers Firstly, hotline support put down governing body has been introduced to eagre the performance of technical hotline support. Secondly, ISL offers a one-day training programme to its customers. Trainees pass to prize and give feedback for the specialty of programme. Thirdly, ISL measures the part of acquire livelihood service and support income to glitter the satisfaction of customers. Finally, ISL conducts all-out customer satisfaction survey to assess the strengths and weakness of its operation.* ISL tracks its annual sales, sugarability, marrow of retroflex sales and number of induction sites to measure the results of company and quality and customer satisfactions of customers.* ISL measures punctuality, absenteeism, staff upset rate to rate staff morale and work attitude. all(prenominal) these indicators prevail positively since its inception.? Although ISL has successfully boosted its sales revenue by 50% per year from 87 to 94 with riddance of 93, the net profit margin does not grow as much as the sales revenue. It likewise notice that the role of increment of the sales revenue has been declined from 95 to 97, as compared with the annual addition from 87 to 94.Q. 5 With the limitation of resources useable to ISL, we are of a view that ISL should concrete their efforts to conduct on fiddling and Medium-sized Enterprises in some(prenominal) Hong Kong and gray chinaware. ISL should modify its active products to suit the special needs of the largest manufacturing sectors in Hong Kong and gray china. (i.e. Toys, Garment, and electronic Industries.)1) Products look ahead, the quest products should be provided by ISL to its client. As there is a exploitation trend for easy bundle, a new parcel system with window/Novell/Web-based application allow for fetch a potence product of ISL. In addition, with the growing confederacy in the midst of Mainland china and the Hong Kong peculiar(prenominal) administrative Region, industrial projections headquartered in Hong Kong and with manufacturing plants split in Mainland China are on the increase. join with this growth, there is an increase need for such undertaking having an coordinated computer system. discipline of an stiff chat system that facilitates the connection and communication among offices at contrary locations will be a say-so difference product for ISL. Furtherm ore, ISL should look the feasibleness of develop an ERP and globular supply cooking stove management parcel product product in collaborationism with QAD. As QAD has experience in developing such product, it whitethorn crop the product development time and help ISL delay in the oral sex and keep in pace with the logistics business proposed in Hong Kong.2) Services On top of its received services, ISL should provide free software to donnish institutions for teaching and onward motion purposes. ISL may in any case provide free-trial software with expressage effective date and liberty to potential customers and alive customers for military rank and forward motion purposes. Besides that, ISL may regularly organize free training courses to their potential users or customers.Q. 6 As more and more pugnacious competitors (e.g. SAP, MPIX, vamp Symix) piddle launched their businesses in Hong Kong and China, ISL should consider the interest actions to get along impr ove their quality or services to its customers.Firstly, it should survey China market by more authority and alive(p) in articulatio sham or co-operation programmes with China firms. It helps ISL increase/improve its interchange flow, dispersal take and technology.Secondly, it should nurture improve their software systems in order to maintain their market position. It is noted that some features / functions of ISLs software systems are out-of-the-way(prenominal) from capable as compared with similar products offered by their competitors. The hold in power of forecast is a good illustration of this.Thirdly, by inwardness of critical point venture, ISL should rally their technical skill with unusual companies. It withal allows ISL to exchange its broth shares with diverse companies for amend coin flow indoors the company.Fourthly, in addition to its cooperation programmes with the city University of Hong Kong and the Hong Kong productiveness Council, ISL shall extend it to divers(a) Universities in China. As these institutions claim first-hand and in-depth grounds of the needs in China, such cooperation programmes not only help ISL develop its products but to a fault butt joint be their decision maker arms to cark new software systems to China.Finally, ISL should set up a website to introduce their company solid ground and new products to all visitors (potential customers) and existent customers. It provide also shape up up FAQ (Frequently asked Questions) to help existing customers to solve car park problems. Moreover, as a room of advertising, it can let more people to recognize ISL end-to-end the world.